I don"t think medequip realise that disabled people can"t do without their equipment when it breaks down. I think they should have a planned system for dealing with this as these people can"t live with out it.
Telephoned a week ago (Friday, 19 February) in the afternoon and spoke to a lady. I asked her if my husband's hospital bed could be taken from our house as my husband sadly passed away. After waiting a week and no-one turning up to collect it I telephoned today only to be told nothing was on the system for it to be collected. It is so upsetting for the bed to be still in our bedroom and if I hadn't telephoned today I would still be waiting. Very poor service.
Had equipment on loan from Mediquip for my elderly mother who recently passed away. I have tried to contact Mediquip several times over the past two weeks to come and collect the equipment & each time put in a queue & waited over 30 minutes to talk to a representative. The last call I was put in a queue and even though had an automated message saying my call would be answered next was still waiting for 56 MINUTES!. Calls never returned even after leaving a message explaining the reason of the call to have this equipment collected that is now longer required. Weeks after my mothers passing, I STILL have this equipment in the house so judging by their incompetence they are obviously in no rush to coolect this equipment. Not at all happy with the problems trying to get them to come & collect!!!.
My wife was discharged from hospital last year with a wheeled walking frame. This was not listed on the main list of kit ordered by the Oc therapist. It broke down on Monday so I phoned your service desk and explained the problem. Your helpful operator 'Calley? agreed to send someone to sort it out within three days. On Thursday your van appeared with a suitable replacement and the very helpful driver adjusted it to the height of the old one. Four days from the first enquiry to resolution is a really excellent service. Thank you very much. RJ Hill, Thornbury.