My wife was discharged from hospital last year with a wheeled walking frame. This was not listed on the main list of kit ordered by the Oc therapist. It broke down on Monday so I phoned your service desk and explained the problem. Your helpful operator 'Calley? agreed to send someone to sort it out within three days. On Thursday your van appeared with a suitable replacement and the very helpful driver adjusted it to the height of the old one. Four days from the first enquiry to resolution is a really excellent service. Thank you very much. RJ Hill, Thornbury.