Medequip Bristol, Emersons Green

5 Reviews
Medequip Bristol
BS16 7FF Emersons Green
City Of Bristol England
0117 9579140
0117 9571846


Medical Equipment
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more than 6 months ago

I have no complaints with the people that came to deliver my new bed and collect the old mattress. The tech guy was very helpful and courteous. No worries at all, the only problem I have is that I cannot leave a message on any answering machine! All I want to do is ask if they can stop the screeching when I raise or lower the bed that they supplied to me. I have had enquiries from my neighbours wanting to know what the awful noise is. Please can this well known and excellent company please have some way to leave an enquiry or complaint to be dealt with as soon as they get it. I thank you in advance for your prompt reply. Steve Holt bs15 3eh no2

Raymond Prior

, more than 6 months ago

I don"t think medequip realise that disabled people can"t do without their equipment when it breaks down. I think they should have a planned system for dealing with this as these people can"t live with out it.

more than 6 months ago

Is this fixed now? I am in same position

more than 6 months ago

A bath lift fitted by another company for either Britol's; Community OT, Hospital OT or Council OT. I was told that MedEquip was still responsible. I forgot who I contacted who stated that it was their responsibility to repair or replace the bathlift. They replaced it with a new one. I can't remember what I actually did but if if it was provided by one of the Bristol staff ask them to solve the problem or ask them to provide you with a new one free of charge. Otherwise, I would advise any person to contact their GP and ask them to contact an OT Occupational Therapist to get a new one supplied to you via for example getting a Community OT involved.

more than 6 months ago

Telephoned a week ago (Friday, 19 February) in the afternoon and spoke to a lady. I asked her if my husband's hospital bed could be taken from our house as my husband sadly passed away. After waiting a week and no-one turning up to collect it I telephoned today only to be told nothing was on the system for it to be collected. It is so upsetting for the bed to be still in our bedroom and if I hadn't telephoned today I would still be waiting. Very poor service.

more than 6 months ago

Had equipment on loan from Mediquip for my elderly mother who recently passed away. I have tried to contact Mediquip several times over the past two weeks to come and collect the equipment & each time put in a queue & waited over 30 minutes to talk to a representative. The last call I was put in a queue and even though had an automated message saying my call would be answered next was still waiting for 56 MINUTES!. Calls never returned even after leaving a message explaining the reason of the call to have this equipment collected that is now longer required. Weeks after my mothers passing, I STILL have this equipment in the house so judging by their incompetence they are obviously in no rush to coolect this equipment. Not at all happy with the problems trying to get them to come & collect!!!.

more than 6 months ago

I've had the same problem getting equipment picked up. I was told to phone at 9am to arrange a pick up time which I refuse to do as I can't wait in a massive queue. We then arranged that the equipment would be picked up between 12 and 4 the following day . I went to my mothers house nd waited there for 4 hours and nobody livid as I want to get the house strait to put it on the market

more than 6 months ago

My wife was discharged from hospital last year with a wheeled walking frame. This was not listed on the main list of kit ordered by the Oc therapist. It broke down on Monday so I phoned your service desk and explained the problem. Your helpful operator 'Calley? agreed to send someone to sort it out within three days. On Thursday your van appeared with a suitable replacement and the very helpful driver adjusted it to the height of the old one. Four days from the first enquiry to resolution is a really excellent service. Thank you very much. RJ Hill, Thornbury.

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Nearby Medequip branches

  1. Unit 105, Farendell Road
    BS16 7FF  Bristol
  2. Redman Road
    SN11 9PL  Calne
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    BS24 9DJ  Weston-Super-Mare
  5. 7 Lynx Crescent
    BS24 9DJ  Weston-Super-Mare